DWP shares new plans for online ‘self-service’ PIP applications as part of end-to-end digital offering

Private Independence Fee (PIP) is a profit for folks aged over 16 and beneath State Pension age with a incapacity, long-term sickness or psychological well being situation who need assistance finishing each day duties inside their residence or getting round.

The most recent statistics from the Division for Work and Pensions (DWP) reveals there are actually greater than three million folks within the UK, together with some 322,387 residing in Scotland, receiving monetary help of between £24.45 and £156.90 every week by PIP - the profit is paid each 4 weeks so this quantities to between £97.80 and £627.60 each cost interval.

Making an software for PIP begins with a cellphone name to DWP who will examine preliminary eligibility after which ship out a declare type to be crammed in. The claimant then completes the ‘PIP 2 proof type’ and returns it together with any supporting paperwork, nonetheless, that might all be altering and transferring on-line to supply an entire ‘end-to-end digital PIP service’.

Unbiased MP, Dr Rupa Huq, just lately requested the DWP what assessments are being product of the potential deserves of reviewing the PIP software course of.

In a written response on Wednesday, DWP Minister, Tom Pursglove, defined that the PIP software course of is stored beneath “continuous overview to make sure it meets the wants of claimants and helps the division attain an correct evaluation of a person’s entitlement”.

He continued: “Since PIP was launched, we have now launched a spread of accessibility enhancements, such because the Video Relay Service and Relay UK, improved the readability of the PIP2 questionnaire to make it simpler to finish, expanded the evaluation strategies to incorporate video and phone, and launched recording by request for phone and face-to-face appointments.

“Claimants are additionally stored knowledgeable and up to date at every stage of the appliance course of, together with by our improved textual content message service.”

He added that the Well being Transformation Programme is “additional reworking the PIP service”.

Mr Pursglove defined: “The programme is introducing a digital end-to-end PIP service, with the preliminary providing being an internet software, which ultimately can be accessible as self-service from gov.uk.”

He mentioned that “small-scale testing of the web apply service started in January 2022” and that the DWP will “steadily develop and enhance” its strategy.

He added: “We revealed Shaping Future Assist: The Well being and Incapacity Inexperienced Paper final yr. This requested for views on methods we are able to enhance folks’s expertise of the well being and incapacity advantages system and set out methods we might make our companies simpler to entry, make our processes easier and assist construct folks’s belief.

“We obtained over 4,500 responses to the Well being and Incapacity Inexperienced Paper session and can reply with a White Paper within the coming months.”

You'll be able to view the Inexperienced Paper on-line at GOV.UK right here.

To maintain updated with the newest PIP information, be a part of our Cash Saving Scotland Fb web page right here, or subscribe to our publication which fits out 4 occasions every week - enroll right here.

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