Glasgow gig venue customers 'met with silence' in attempts for cancelled show refunds

Gig-goers ready for refunds from a Glasgow venue for cancelled occasions have accused the organisers of withholding cash owned and ignoring calls.

Junction 1 on the Morris Park Advanced was launched in June 2021 as an eco-friendly multipurpose occasion house.

It attracted bookings for plenty of prime acts together with Rudimental, Sizzling Chip and Jungle and the the venue was additionally set to host its first Junction 1 Summer time Competition this yr, Glasgow Reside studies.

Nevertheless, organisers axed the principle stage line-up on the final minute blaming 'technical points past the artists and competition's management' for the issues.

Those that had purchased tickets for the Saturday present have been instructed that they may attend they subsequent day totally free and that refunds would even be issued.

Months later, disgruntled ticketholders are nonetheless ready for refunds and are dealing with a wall of silence from organisers.

One buyer attended the venue on Saturday solely to be met with the sight of the principle stage being disassembled. The workers there instructed him the tickets could be refunded however months later he is nonetheless ready on his £90 to be returned.

However after sending quite a few emails to their customer support tackle, he's but to listen to something again or obtain his cash.

He instructed Glasgow Reside: "After the fiasco with the Saturday principal stage, I used to be despatched an e mail saying they'd be in contact quickly but when I needed I might go on the Sunday - which I did not.

"I've emailed them 4 occasions now to no response. I've now raised a dispute with my financial institution to see if they'll get the cash again on my behalf and shall be reporting them to Buying and selling Requirements as a result of this is not the primary dealing I've had with the organisers.

"At a time when the price of residing has gone up, stealing individuals's hard-earned cash simply is not on."

Paul Moran and his spouse had tickets to see TLC in July at Junction 1 however the present was ultimately cancelled. He has nonetheless but to obtain a refund.

He mentioned: "We purchased tickets in good religion for TLC just for it to be cancelled and regardless of quite a few makes an attempt to get a refund that we're entitled to, we've been met with silence. I discover this not solely ignorant however extraordinarily irritating, particularly through the present value of residing disaster.

"My spouse and I are each nurses who work onerous and are discovering it more and more troublesome to afford such occasions. So to have it cancelled after which have requests for a refund ignored is frankly disrespectful."

One other involved ticketholder mentioned: "In my friendship group there may be over £1,000 of tickets from Playground Competition that organisers agreed to honour at this yr's occasion that they're refusing to answer to us about.

"I do not know anybody who's getting a reply from them about ticket honouring or refunds."

Junction 1 house owners bumped into problem following the competition after locals complained to Glasgow Metropolis Council in regards to the noise ranges.

An 'pressing assembly' was held with the council and Junction 1 chiefs about noise complaints and breach of licensing circumstances resulting in the native authority taking the choice to ban using the principle stage.

The venue was allowed to proceed working with occasions to be held in 'the smaller backyard and an indoor space'.

The house owners of Junction 1 have been contacted for remark.

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