A Scots household who had been travelling overseas to safe life saving therapy for his or her unwell son declare they had been turned away from a flight at Edinburgh Airport.
Rory and Faryma Foster and children Logan and Lachlan, from Edinburgh, had been trying to make the journey from Scotland to Iran so their youngest son, who has a uncommon medical situation, might endure important surgical procedure.
The foursome had been as a result of jet to Istanbul from Edinburgh on Tuesday, September 25 and say they contacted Turkish Airways quite a few occasions earlier than departure to make sure there have been no issues on the way in which, stories EdinburghLive.
On account of their ten-month-old's unwell well being, he required a match to fly certificates from the NHS which they obtained and oxygen all through the flight. Nevertheless, the household declare that regardless of requesting oxygen 48 hours upfront, they had been informed "there wasn't sufficient oxygen canisters left".
Rory stated: "We had been alleged to fly on Monday 25 from Edinburgh to Istanbul. My ten-month-old son has a uncommon genetic situation and has already had a few surgical procedures and requires one other surgical procedure to have a greater likelihood at dwelling.
"NHS tips say that for the surgical procedure he needs to be over three years outdated however latest analysis has proven will probably be far more efficient if he has the surgical procedure earlier than he turns one.
"My spouse is Iranian and has household there in order that they have been in a position to organise the surgical procedure throughout there by means of the Iranian well being system.
"At dwelling he requires oxygen in a single day, so in an effort to fly we spoke to his docs and came upon he would should be on oxygen all through the flight. We researched which airways had been ready to do that and located Turkish Airways.
"They flew instantly from Edinburgh to Istanbul so it was handy. We phoned them as much as clarify they usually informed us to ebook tickets first then ebook the oxygen by means of a web-based type 48 hours earlier than the flight.
"We despatched the match to fly letter however by no means received a affirmation. We phoned many times and had been informed by employees that it was on their system and we might be capable to get his oxygen on the flight.
"On the Saturday morning we telephone them once more to verify they once more stated it was all on the system so it was all go."
He continued: "We received packed up and travelled to Edinburgh Airport, we checked in our luggage and received by means of safety and eventually waited on the gate.
"When it was time to board they informed us there was not sufficient oxygen accessible for my son on the flight so we couldn’t board.
"After we contacted them once more they informed us the minimal quantity of oxygen they might deliver on was 2L which is 4 occasions the quantity that he wants which might be detrimental and trigger oxygen poisoning.
"They tried to present us a refund and wipe their palms with us. Now all the things is on maintain." The household had been then caught in limbo on the capital airport desperately looking for an answer so their son might get the life altering operation.
Rory stated: "We went again to the docs and researched on-line for one more possibility to unravel the issue. We discovered a machine that will assist so we went again to the docs and sorted the types. It's authorized on flights so we referred to as as much as examine it was okay.
"We by no means received a response simply handed from one customer support assistant to the opposite. I'd have needed to go away at 3pm on Wednesday to go down and choose it up from Stoke however they wouldn’t verify and it prices £1000 so it was to large of a danger to absorb case we go to the flight gate they usually did not allow us to on."
The entire thing has been an enormous strain on the household and now they're frightened for his or her son's well being.
The dad defined: "We're at our wits finish, there isn't a quantity for the Turkish Airline employees at Edinburgh Airport, we received an electronic mail immediately to say we won't take the oxygen we'd like on a flight after days of dialog saying in any other case.
"To say that you're banging your head of a brick wall is an understatement. It is a ten-month-old child who has gone by means of dwelling hell and Turkish Airways do not care in any respect. It is heartbreaking."
"After we had been on the gate and couldn’t allow us to on the flight they needed to take our baggage off the airplane and one way or the other misplaced our son's automotive seat. Nobody was eager about serving to and we had no method to get again to Glasgow with out it safely.
"One other member of employees from a special airline stepped into assist and received us one from misplaced property so we might at the least journey dwelling. It wasn’t ultimate but it surely was higher than nothing. Now we've to attend three weeks to get it again.
"My spouse is speechless. It is unbelievable and so upsetting, if it was a vacation we might simply scrap it but it surely’s to save lots of our son's life.
"Now we're nonetheless ready however types just like the match to fly solely final so lengthy and all the things must be fastidiously related to work however now we do not know what's occurring."
The household will not be positive what's going to occur subsequent however are actually trying to get a flight as quickly as doable to Turkey to allow them to journey to Iran for the life saving surgical procedure. Even when which means flying with one other airline.
Turkish Airways had been contacted for remark, however didn't reply.
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