Aer Lingus says its “techniques have now been restored” as it really works to get flights again on observe following a day of chaos at Dublin Airport.
Major technical issues meant it needed to scrap all scheduled departures from Dublin to Europe and the UK on Saturday afternoon.
An announcement on Saturday night stated: “As techniques have now been restored we're contacting clients immediately to be able to re-accommodate them as effectively as doable.”
The airline earlier apologised to clients after footage on social media confirmed hundreds of individuals queueing outdoors Terminal 2.
The airline stated that clients affected by the disruption will be capable of change their journey plans freed from cost.
The airline earlier stated it was unable to speak immediately with clients however requested them to not journey to Dublin airport whereas the disruption was ongoing.
The latest assertion stated: “Aer Lingus sincerely apologises to clients for the extreme disruption prompted at present by the unavailability of key techniques for check-in, boarding and our web site.
“This technique outage was attributable to a break in connectivity in companies from a UK community supplier.
“The break in connectivity has now been restored and we're taking steps to carry all of our techniques again on-line.
“Aer Lingus needed to cancel 51 flights at present, primarily to and from Dublin / European & UK locations.
“Aer Lingus is working all of its transatlantic companies from Dublin, albeit with delays and decreased passenger numbers in some situations as a consequence of safety restrictions making use of on account of the techniques outage.
“Our transatlantic companies from Shannon operated as regular at present. Aer Lingus Regional (operated by Emerald Airways) are additionally planning to function remaining companies at present, albeit with delays.
“Any buyer impacted by at present’s disruptions might be in a position apply for a refund or change their journey plans, freed from cost via Aerlingus.com, our name centres and our social media channels.
“As techniques have now been restored we're contacting clients immediately to be able to re-accommodate them as effectively as doable.
“Now we have made further customer support brokers obtainable to take care of excessive name volumes – please bear with us as we attempt to service all buyer queries.
“We can even share data concerning clients’ rights and the airways’ obligations below Regulation (EC) 261/2004.
“Aer Lingus advises clients that its operations for tomorrow are deliberate to function as regular. Prospects are suggested to come back to the airports on the regular time for his or her scheduled flight.”
In a tweet earlier at present, Dublin Airport stated impacted passengers ought to contact the airline immediately about subsequent steps.
The airport additionally stated that no different airways are affected.
Prospects reported lengthy queues on the airport on Saturday as Aer Lingus examine in for earlier flights was being dealt with manually.