A financial institution card processing error led to 75pc of the food and drinks allocation for the American soccer occasion within the Aviva Stadium on Saturday night being given out without spending a dime.
The Aer Lingus Faculty Soccer Traditional occasion introduced a number of color and cheer to the capital when the Northwestern Wildcats and Nebraska Cornhuskers got here to city with round 15,000 followers travelling from the US.
One other 3,000 sports activities followers travelled from Europe, and the remainder of the group had been Irish-based sports activities followers.
However at round 5.30pm an issue developed with the funds system being utilized by the occasions catering firm, and the organisers saved supplying food and drinks to prospects for gratis whereas the issue was resolved, a course of that took about two hours.
Levy UK + Eire, who had been supplying food and drinks providers on the occasion, stated the technical problem was not the fault of Aviva Stadium, however lay with the fee supplier, an organization they stated was known as Sumup.
“As a consequence of technical points attributable to our fee supplier, Sumup, we had been unable to course of card transactions for 2 hours at Aviva Stadium through the Northwestern Wildcats v Nebraska Faculty soccer match,” a Levy UK + Eire spokesperson stated.
“Reviews that this problem was due to Aviva Stadium technical points are inaccurate, the problem was solely all the way down to the exterior community system which the fee supplier operates on to course of transactions.
"This was not a technical problem remoted to Aviva Stadium or certainly Eire. Our group at Aviva Stadium had been extraordinarily fast to make sure that the fan expertise was upheld and meals and beverage kiosks had been saved open serving prospects for the whole thing of this era.
“Fee programs resumed at 7.30pm and followers continued to benefit from the Faculty soccer occasion. We sincerely apologise for any inconvenience this triggered prospects and want to thank our workers at Aviva for the spirit they confirmed in protecting every part going,” they added.
The spokesperson stated the determination to provide out the food and drinks with out fee was a joint one by Levy UK + Eire and Aviva Stadium administration to protect the client expertise as greatest they might.
“We had been in a position to take funds for a time frame earlier than kick-off and after half-time, when the problem was resolved, however we gave away roughly 75pc of the food and drinks provisions we allocate for a recreation of this dimension,” they added.
Requested who was going to need to cowl the invoice for the food and drinks that was given away, the spokesperson stated they are already in touch with the fee supplier to begin the method of reclaiming these prices.