East Ayrshire sufferers who've skilled issues with a GP repeat prescription service are being urged to name a particular ‘hotline’ quantity.
Ayrshire Dwell has beforehand flagged up points with the service on the Lloyds pharmacies in each Cumnock and New Cumnock.
Now the corporate that owns Lloyds Pharmacies (McKesson UK) has issued a quantity to name if sufferers expertise any extra grief.
Again in June, Ayrshire Dwell instructed how a campaigner for higher NHS companies labelled the brand new GP prescription service within the cities as 'not adequate'.
Rab Wilson stated he encountered main points when he tried to select up his remedy from a Lloyds Pharmacy outlet in New Cumnock.
Mr Wilson is a number one determine within the Motion for Protected and Accountable Individuals’s NHS (ASAP) marketing campaign group.
Obtain the Ayrshire Dwell app immediately
The Ayrshire Dwell app is accessible to obtain now.
Get all of the native information in your space – plus options, soccer information and the newest on the coronavirus disaster – at your fingertips 24/7.
The free obtain options the newest breaking information and unique tales whilst you can customise your web page with the sections that matter to you.
The Ayrshire Dwell app is accessible to obtain now on iOS and Android.
Nevertheless, he claimed that he was pressured to make 5 separate journeys to his pharmacy in a single week to chase up lacking remedy.
He warned the problems might have “life-threatening penalties” to those that depend on their weekly prescriptions.
And SNP MSP for Carrick, Cumnock and Doon Valley, Elena Whitham, additionally waded into the row.
She wrote to the agency’s guardian firm to focus on rising waits, meds going lacking and lengthy queues outdoors the pharmacy on the Townhead Avenue outlet in Cumnock.
Now it appears an 'outdated' and 'unreliable' IT system lies on the coronary heart of the issues.
There are two Lloyds pharmacies in Cumnock, one in Auchinleck and one in New Cumnock.
Jodie Freeborn, an expert requirements pharmacist, who works for the Superintendent’s Division at Lloyds Pharmacy head workplace, stated: “The earlier dispensary IT system was 25 years previous and never steady, as such this was inflicting points and the system had change into unreliable.
“The brand new meting out system is extra of a digital platform and permits for higher administration of the companies we provide, and the remedy wants of our sufferers.
“This, nevertheless, has slowed down pharmacy operations as onboarding and utilizing a brand new system takes time.”
Ms Freeborn additionally stated that the agency would welcome any affected person to contact them immediately to debate any points they've skilled and they might search to “resolve accordingly.”
Ms Freeborn added: “I want to apologise for the inconvenience that has been attributable to this matter.”
Mr Wilson stated he was “shocked to be taught” that Lloyds have been working with an unstable IT system that had not been up to date for 1 / 4 of a century.
He added: “Let’s hope that any glitches within the new system are quickly ironed out and that the folks of East Ayrshire will stop to have points when gathering their prescriptions.”
Sufferers who're nonetheless experiencing issues are being urged to name 0345 600 3565 (possibility 2).
Do not miss the newest Ayrshire headlines –signal as much as our free day by day publication right here