A Scots mum whose bag has gone lacking at Edinburgh Airport claims she witnessed 1000's of deserted circumstances mendacity across the busy journey hub. Margaret Brennan and her husband, from Callander, boarded a British Airways flight to London Metropolis on Friday morning for a fancy work occasion.
However when the 54-year-old landed, she found her case had did not observe her onto the airplane and remained in Edinburgh amidst widespread baggage chaos throughout UK airports. The mum-of-two claims she was informed her bag could be despatched out by way of courier to her weekend lodging by Saturday on the newest.
However she was pressured to make a mad sprint to the outlets for alternative garments and make-up when it didn’t arrive, inflicting her to concern sentimental objects within the case could also be misplaced ceaselessly. Regardless of twice being informed her bag was on its solution to her, Margaret needed to fly dwelling on Sunday and claims she was greeted by a mountain of suitcases at Edinburgh Airport.
She defined: “After we got here again by means of on Sunday night time, there have been baggage in every single place. What worries me is there have been a great deal of suitcases in a hall, simply mendacity there.
“Nobody was watching them. It’s certainly a safety danger? Anybody may simply go in and put one thing on prime of this pile And secondly, some unscrupulous particular person may simply come alongside and steal them.
“I’m completely gutted. We had been taking place for 3 occasions in London so it’ll price about £3000 to switch the contents of my case. It’s not even that although - it’s the truth that I’ve bought sentimental objects in there and nobody appears to care.
“There appears to be a disaster with baggage at Edinburgh Airport. A good friend’s daughter got here again from a college group journey and 15 of their baggage had been lacking. My different good friend’s daughter got here again from Germany, three baggage arrived per week later and one continues to be lacking. It’s horrendous. The widespread denominator is Edinburgh Airport.”
Complaints handler Margaret claims she has been given the run round by British Airways who've twice given her inaccurate info. She defined: “Once I arrived at London Metropolis, I used to be standing round with different households who had been meant to be flying on to Greece and Orlanda for holidays. All their baggage additionally didn’t arrive.
“Naively, I requested if they might simply put it on the subsequent flight down and I’d simply wait on the airport however I used to be informed it wasn’t as simple as that. I used to be informed to not fear they usually’d get the case by Saturday within the worst case situation.
“I referred to as BA once more that night time however was informed they had been nonetheless trying to find it. This went on till Sunday morning after we referred to as the BA baggage quantity.
“We had been informed the bag had been situated and it might be with a courier and delivered that day in London. We had been meant to be going out for a elaborate lunch in Oxford however we determined to remain in for the bag arriving. However it by no means got here.
“I referred to as again at teatime to be informed they hadn’t discovered my bag and that we hadn’t been informed it was coming. They had been principally accusing us of mendacity.
“We had been flying dwelling by way of Heathrow Airport and after we checked in, I went to the BA customer support desk. I used to be underneath the impression my bag was at London Metropolis however she stated it was with a courier that repatriates baggage to their house owners.
“So off I went, all blissful considering I’d be getting my bag again. However then after I referred to as up the subsequent day, I used to be informed they didn’t have my bag or any document of it.
“I used to be then informed my bag had not been logged anyplace since I had checked it on Friday morning at Edinburgh Airport. I’d additionally spent a fortune on garments for the journey however as a substitute of carrying the outfit I’d deliberate, I had to purchase an inexpensive jumpsuit and a few Primark sandals.
“I assumed my bag would flip up so I didn’t see the purpose in going and spending a great deal of cash within the meantime. However now I’m happening vacation in per week. I’ve no make-up. Among the stuff in my case I used to be going to take with me.
“The airline stated we may declare as much as £50 a day within the meantime however my basis prices that. We all the time take annual journey insurance coverage however due to covid, we haven’t gone overseas.
“So we’ve taken out journey insurance coverage now however it doesn’t begin till subsequent week. The lack of my baggage is making me ailing.”
Edinburgh Airport stated it was a matter for the luggage dealing with agency Menzies, who we've got contacted for remark.
A spokesperson for British Airways stated: "We're doing every part we are able to to reunite our buyer with their baggage as quickly as doable. We apologise for the delay and inconvenience brought on."
Hundreds of air travellers throughout the nation have been affected by mass cancellations, lengthy airport delays and misplaced baggage in latest weeks as a result of employees shortages. A mountain of suitcases was lately pictured at Heathrow Airport with one handler describing the scenario because the ‘worst they'd seen in a decade’.
A spokeswoman for Menzies Aviation added: "Menzies Aviation is conscious that some passengers travelling from Edinburgh Airport have skilled points with accumulating their maintain baggage. Sadly, that is as a result of well-documented employees scarcity and provide chain points affecting the whole aviation trade.
"Menzies is at present working exhausting alongside our companions throughout the aviation provide chain to make sure affected passengers are reunited with their baggage as quickly as doable, and a Menzies consultant has contacted the passenger in query instantly to offer help.“
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