An MSP has been pressured to intervene in a rising row over a failing GP repeat prescription service in Cumnock.
Ayrshire Stay beforehand flagged up points with the service on the city’s Lloyds Pharmacies.
Now MSP for Carrick, Cumnock and Doon Valley, Elena Whitham, has written to the agency’s dad or mum firm to spotlight rising waits, meds going lacking and lengthy queues outdoors the pharmacies.
Ms Whitham mentioned the roll-out of the brand new service has skilled ‘continued issues’ and she or he needs it reckoned with — and improved.
In her letter to McKesson UK, her second correspondence to the agency in three months, she mentioned: “I perceive that the rollout of a problematic IT system by Lloyds has resulted in an unacceptable stage of service inside the native branches which has resulted in points with repeat prescriptions going lacking, lengthy waits for prescriptions and queues of individuals having to attend outdoors for lengthy durations of time.
“Native retailer workers are working exhausting, however it's my perception that they're being let down by administration which can be failing to correctly useful resource the pharmacy which is additional compounded by the problems with the brand new IT techniques.”
She added: “I've requested an pressing assembly with Lloyd’s dad or mum firm to hunt assurances that they've a plan in place to return service ranges to a suitable stage as quickly as attainable.”
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Final month Ayrshire Stay instructed how Rab Wilson, a number one determine within the marketing campaign group, Motion for Protected and Accountable Folks’s NHS (ASAP), was pressured to make 5 totally different journeys to a Lloyds Pharmacy after there have been delays to his repeat prescription.
On the time he mentioned the brand new system was “not adequate,” and warned the present points might have “life threatening penalties” to those that depend on their weekly remedy.
Mr Wilson acquired a response from Lloyds Pharmacy homeowners, McKesson UK, saying they have been “really sorry” to study of his issues and mentioned they'd move the matter on to their Buyer Expertise Crew for additional investigation.
There are two Lloyds Pharmacies in Cumnock and one in Auchinleck.
A Lloyds Pharmacy spokesperson mentioned: "As a result of workers shortages in latest weeks, our Lloyds Pharmacy in Cumnock has been working non permanent lowered hours. We wish to apologise to our clients and sufferers for any inconvenience this may occasionally have prompted.
"These challenges have been brought on by an outbreak of Covid-19, leading to a major variety of our workforce having to self-isolate. Within the absence of a full-time pharmacist and different members of workers, we use locums to help present. Sadly, this tough state of affairs has been compounded by the latest set up of latest IT techniques.
"Our precedence is at all times to make sure that the neighborhood we serve can entry the care they want, so within the occasion of a closure, we signpost clients to different pharmacies within the space.
"We apologise for the affect on the neighborhood and admire their endurance at the moment.”
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