A pissed off Aberdeen man has slammed Easyjet after flight cancellations left him stranded at Manchester Airport.
Bobby Bessant stated he won't ever fly with the airline once more after his flight from Manchester to Aberdeen was known as off on Thursday, June 30 and July 1 as a consequence of 'issues with staffing' and 'air site visitors management points'.
The 33-year-old, who's hoping to get the following flight dwelling to Scotland on Monday, stated that the expertise has “ruined what was break”, Manchester Night Information stories.
Bobby admits he had learn concerning the points at airports throughout the nation however was gobsmacked by the Easyjet customer support, which he described as 'diabolical'.
He stated: “We had been all caught within the terminal as a result of the flight had been delayed, you couldn’t get something to eat or drink as a result of all the things was shut by then.”
Bobby had been on maintain to the customer support workforce for hours and was hung up on numerous events, he claims.
His flight was scheduled to exit on Thursday at 7.05pm however was delayed for nearly three hours till it was cancelled.
The identical factor occurred once more the next day, with Bobby determined to get dwelling to his household.
He insists Easyjet has taken no accountability for its actions and was indignant to see workers vacate the terminal on Friday shortly earlier than the tannoy introduced the cancellation.
“From the phrase go I knew the flight was going to be cancelled,” he stated.
“Being trapped within the terminal has actually impacted on my psychological well being as I used to be on the verge of a panic assault.
“The workers could not care much less. I simply suppose Easyjet are a bunch of liars.
“They knew that the flight was going to be cancelled however they by no means gave us the solutions to our questions. We needed to wait with nothing.
“You don’t count on this to occur to you twice within the area of two days although. There ought to have been not less than one member of workers to inform us what was occurring.”
Birmingham-born Bobby suffers from a light type of cerebral palsy which suggests he struggles to face on his ft for too lengthy.
He's additionally presently awaiting surgical procedure which suggests the lengthy queues and ready round left him in agony.
The one saving grace, Bobby says, had been his pals Victoria and Michael Thorneycroft, who he had met on vacation in Kos, Greece a couple of years in the past and reside in Sheffield..
He was ready to stick with the pair as they took him on six separate journeys from their dwelling to Manchester Airport.
“They're life savers,” Bobby stated.
“If it wasn’t for them I might most likely be in hospital with stress.
“They're the perfect folks I've ever met in my life. Not everybody would do what they've accomplished for me.”
Easyjet has stated workers will keep in touch with him to apologise and reimburse him for the flights.
A spokesperson added: “We're very sorry for Mr Bessant’s expertise on his flights with us from Manchester to Aberdeen.
"His authentic flight from Manchester to Aberdeen was sadly cancelled as a consequence of air site visitors management restrictions which meant the crew as a consequence of function the flight reached their most authorized working hours.
“Whereas this was outdoors of our management, we did all doable to minimise the influence of this and gave prospects the choice of transferring their flight freed from cost or receiving a refund in addition to offering lodge lodging and meals the place required.
"We rescheduled the flight for the next day, nonetheless, it was cancelled as a result of crew unable to function the flight with out exceeding their legally permitted flying hours after helping a passenger with a medical difficulty.
“Sadly no alternative crew had been obtainable to function the flight.
"Whereas we notify prospects straight and supply choices to rebook or obtain a refund in addition to lodge lodging and meals, we totally perceive the problem this disruption may have induced and are very sorry for this.
“Our workforce is contacting Mr Bessant to apologise for his expertise and to reimburse him for any bills.
"As soon as once more we're very sorry for any inconvenience induced.”
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