The pinnacle of TUI has issued an announcement after the airline delayed and cancelled tons of of flights leading to many axed holidays.
Travellers have been complaining about airport queues and flight delays seen in airports throughout the UK over current weeks.
Earlier this month, Glasgow and Edinburgh airport skilled queues as travellers jetted off on holidays for the primary time for the reason that pandemic.
TUI flies a number of routes out of each airports, that means Scots holidaymakers could possibly be negatively impacted by the information.
It's one among a number of airways that has been pressured to cancel tons of of flights and holidays in the previous couple of weeks.
Ministers have been blaming airways for not having the capability to run the flights, whereas airways have condemned politicians for not supporting them after the pandemic, stories Birmingham Dwell.
However now TUI's UK boss Andrew Flintham has despatched out a message on the again of the current issues.
He stated: "In current weeks, you'll have learn within the information, or seen on social media, that the journey trade as an entire has been affected by delays and cancellations,” he wrote.
"I do know that our prospects work arduous for his or her invaluable time away, which is why we all the time do every thing in our energy to ship a incredible vacation."
Flintham identified that TUI holidays depend on a “complicated ecosystem” of providers together with pilots and cabin crew, in addition to operational companions that cowl areas corresponding to check-in, baggage and catering.
The operator additionally works carefully with air visitors management and airport safety groups. Our planes can not take to the skies when the ecosystem will not be working appropriately,” Flintham stated.
"Over the primary weekend of the Might half time period, the ecosystem skilled capability points that impacted a few of our prospects. In some situations, prospects have been topic to delays and – in uncommon circumstances – cancellations.
“I’d additionally wish to reassure you that conditions like this are uncommon – this week, the overwhelming majority of our flights have operated usually, and over 200,000 prospects took off to take pleasure in their TUI vacation as deliberate.
"Our groups have been supporting prospects who have been affected to find various holidays and processing any refunds due. And I can guarantee you that TUI would by no means go away you stranded abroad.
"I hope this offers you the boldness to look ahead to your vacation with TUI this summer time, or subsequent time you journey with us."
A TUI spokesperson stated: "We’re sorry that a few of our prospects had their holidays impacted by delays and cancellations from the UK just lately.
"Our holidays depend on a posh system of providers, this consists of our personal pilots and cabin crew, in addition to operational companions that cowl issues like check-in, baggage and catering.
"Alongside that, we work carefully with air visitors management and airport safety groups, our planes can not take to the skies when these methods should not working collectively as they need to be, and over the primary weekend of half time period they didn't.
"This meant prospects have been topic to delay and – in uncommon circumstances – cancellations. Everybody who was impacted has been contacted by our Managing Director, Andrew Flintham, to apologise for his or her poor expertise and to reassure them we’re working with our companions to deal with the problems we skilled.
"This was a unprecedented scenario and we took greater than 230,000 individuals on vacation over the half time period week. Our flights are actually working as traditional and we're doing every thing we will to make sure prospects can look ahead to having fun with their summer time holidays as deliberate."
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