A Scots girl who was lastly in a position to journey after changing into a carer for her-mother-in regulation was left devastated when her baggage was misplaced on her means again residence from a vacation in Italy.
Anna-Maria Grieve and husband David, of Bathgate, had been wanting ahead to their break in Florence after his mum had a stroke final yr. Anna had devoted all of her time and vitality to taking care of her, even having to resign from her work.
Anna-Maria instructed Edinburgh Stay : "Lastly, after over a yr of not even with the ability to go for an evening out, by no means thoughts a vacation, we discovered a great respite residence, and had been in a position to e-book every week's vacation to Florence.
"Every week to calm down and collect our ideas. The whole lot went easily, departing from Edinburgh, with an extended wait at check-in - however that was to be anticipated.
After having fun with their time within the sunny metropolis, the couple returned to Edinburgh Airport on a British Airways flight on June 12 - solely to find that their two suitcases didn't make it with them.
Recalling the day of their arrival, Anna-Maria stated: "We get off the flight in Edinburgh and wait on our baggage - solely thee or 4 baggage are going spherical, then possibly one other ten. We look ahead to over an hour, all one another. What's going on?"
After the wait, the couple - together with round 40 different passengers - had been knowledgeable that their baggage had not been loaded in Florence and requested to fill within the related kinds.
Following reassurance that their baggage would arrive on the subsequent flight from Florence and be delivered to them, Anna-Maria went residence solely to understand that three days in, there was nonetheless no phrase of the baggage.
Making an attempt to get any info on the baggage' whereabouts, the girl referred to as the British Airways assist line.
She stated: "The decision centre for British Airways informs me that the "baggage had been wrongly tagged", to which I replied telling her she should be mistaken as there have been 40 different passengers on that flight with lacking baggage and I've the tag receipts that are appropriate."
Left with no help from the flight provider, Anna-Maria and her husband spent days contacting the airline and the Florence airport in an try to find their lacking baggage and have it returned.
Anna-Maria stated: "Certainly British Airways is aware of the place these circumstances are. They attempt to say it's not their accountability. However it's. We checked our baggage in with British Airways, they usually left our baggage in Florence. The one quantity they gave us to acquire info was the British Airways name centre.
"All the opposite passengers and we ask for is honesty. Are our baggage nonetheless in Florence? When can we anticipate them again? We got here again from a beautiful vacation to search out we are actually extra stressed than earlier than we left. Individuals might imagine it is solely stuff. Perhaps it's, however there are issues that may't get replaced in these circumstances, issues with sentimental worth."
One of many two maintain baggage Anna-Maria had reported as being misplaced had been been returned on Sunday, June 26 - precisely two weeks for the reason that couple's unique flight residence - with one other bag nonetheless not being returned.
British Airways have been contacted for a remark. Nevertheless, they've did not reply.
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