A campaigner for higher NHS companies has instructed how a brand new GP prescription service working in New Cumnock is ‘not ok.’
Rab Wilson mentioned he encountered main points when he tried to select up his standard medicine from a Lloyds Pharmacy outlet within the city.
He claimed that a new system in place to distribute repeat prescriptions has brought on widespread issues to sufferers ready on pressing meds.
Mr Wilson is a number one determine within the marketing campaign group, Motion for Secure and Accountable Folks’s NHS (ASAP).
However he claimed that he’s been pressured to make 5 separate journeys to the New Cumnock pharmacy within the final week to chase up lacking medicine.
Now he’s written to Claire Burden, the NHS Ayrshire & Arran chief government, demanding she personally intervene and assist type out the mess.
Obtain the Ayrshire Reside app at present
The Ayrshire Reside app is on the market to obtain now.
Get all of the native information in your space – plus options, soccer information and the newest on the coronavirus disaster – at your fingertips 24/7.
The free obtain options the newest breaking information and unique tales whilst you can customise your web page with the sections that matter to you.
The Ayrshire Reside app is on the market to obtain now on iOS and Android.
In his letter Mr Wilson mentioned the brand new system is “not ok,” and the present points may have “life threatening penalties” to those that depend on their weekly medicine.
His letter says: “Each one in all NHS Ayrshire & Arran’s shoppers/sufferers want their prescribed medicines. If there's any critical delay to their getting their medicines it will trigger havoc all through the system- and will even have life threatening penalties.
“I don’t place any duty in anyway for this cock-up on the hard-working employees at Lloyds. I see them at work often, they work very laborious, and are very caring in the direction of everybody I see them coping with.”
Mr Wilson, 61, from New Cumnock, flagged up the issues he encountered on the New Cumnock Fb web page. Now others are coming ahead with comparable experiences.
In response to Mr Wilson, underneath the outdated scheme one of many assistants would simply “tick off” and “take a observe” of the meds wanted and they'd be prepared for sufferers on their subsequent due date.
Nonetheless, throughout one in all Mr Wilson’s current visits he claims was given a printed record of medicines and instructed he needed to tick them off and “current the record” a full week earlier than his subsequent prescription was due, leading to much more return journeys to the pharmacy.
Mr Wilson mentioned: “I by no means had any downside with the outdated system and can't consider any purpose why it ought to have been altered — until maybe to slash jobs and reduce prices. What do Lloyds/NHS Ayrshire & Arran intend to do to resolve these issues?”
Mr Wilson obtained a response from Lloyds Pharmacy house owners, McKesson UK, saying they have been “really sorry” to be taught of his issues and mentioned they might move the matter on to their Buyer Expertise Staff for additional investigation.
Craig McArthur, East Ayrshire Well being and Social Care Partnership director mentioned: “We're sorry to listen to of points skilled by people when gathering prescriptions on the neighborhood pharmacy in New Cumnock.
“All neighborhood pharmacies in Ayrshire and Arran are unbiased contractors, and as such are answerable for their very own particular person programs and processes.
“As per the NHS Ayrshire & Arran’s Complaints Dealing with Process, issues obtained relating to a major care unbiased contractor (together with neighborhood pharmacies), are forwarded to the unbiased contractor to reply to straight.
“NHS Ayrshire & Arran’s Main Care Staff can also be made conscious of related issues and there are acceptable escalation processes in place with unbiased contractors, if required.
“We're unable to touch upon complaints that are at the moment ongoing.”
Do not miss the newest Ayrshire headlines –signal as much as our free every day publication right here