A gran was left in tears after she was refused boarding by Ryanair - forcing her household to go away her behind on the gate.
Michele Hawken, from Cornwall, had been trying ahead to a sunny getaway to Portugal together with different two adults and two kids in her celebration, Birmingham Dwell stories.
Nevertheless, she was stopped from boarding the aircraft regardless of nonetheless having three months left on her passport, with airline workers saying it expired as a result of it was issued ten years in the past on Could 15, 2012.
Nicky, one other grownup within the vacation celebration, defined: “Once we arrived at check-in having simply informed the grandchildren at arrival they have been coming as effectively, we have been informed one granny was not capable of fly. We had already checked with all laws and all was okay, corresponding to gov.uk, passports and the airport, and many others."
She added: "We requested why after we may have gone with another airline and are available residence with Ryanair and, as you may think about, there have been plenty of tears and upset.
"We've got heard a number of circumstances of this taking place however we had two grandchildren concerned and everybody was so upset."
Nicky stated: “It’s terrible. We all the time go away as mates and this was meant to be particular as a shock to the grandchildren. We packed their suitcases in secret and every little thing.
"They thought they have been coming to the airport to wave us off. We’re all devastated and may’t perceive how this occurred and why nothing flagged up after we checked-in prematurely.”
A Ryanair spokesman issued a press release which stated: "This passenger was accurately refused journey at Cornwall Airport Newquay on 26 April final as her passport didn't meet the entry necessities for journey to the EU (Portugal)."
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