A Scots household says their dream vacation was ruined after their tour operator cancelled their flight residence - and caught them in a dingy resort to attend for the subsequent aircraft.
Glasgow Reside reviews that Kelly Ann MacKinnon and youngsters Layton, 9, and Amelia, 11mos, flew from Manchester to Andalusia to hitch husband Kevin for an idyllic household vacation on the Costa del Sol.
Kevin had flown out for the Europa League closing in Seville, which noticed Rangers lose to Eintracht Frankfurt by a single penalty.
His heartbreak at seeing the Gers lose was eased by an ideal week in Benalmadena together with his spouse and youngsters.
However the flawless journey was ruined when the household turned up for his or her flight residence from Malaga on Wednesday Could 25 - solely to be informed hours later the flight was off.
The household stated they arrived on time for the 11.10am take-off however the jet was then delayed 'indefinitely', earlier than being axed later that day.
Throughout the seven hour hold-up at Malaga airport, the household acquired two texts from vacation operator Tui apologising for the 'indefinite delay' to their flight and have been supplied 12 Euros in meals vouchers per individual.
However the household of 4 was given simply three coupons as tot Amelia did not qualify.
Kelly Ann stated: "They refused to supply my daughter with one as she did not have her personal seat.
"She is 11 months outdated and nonetheless must eat. We're simply grateful she remains to be breastfeeding or it could have been worse."
Finally, Tui despatched the household to remain in a single day at Vacation World Polynesia in Benalmadena, the place a "filthy" swimming pool welcomed the household.
Livid mum Kelly Ann stated the kids have been even left with "a rash" after taking a dip.
The 35-year-old stated: "On the face of it appeared good however after letting the children within the pool to chill off after being caught on the airport all day they each got here out coated in a rash.
"The pool was filthy and the meals was stunning."
To make issues worse, Kelly Ann stated Tui was meant to supply one alcoholic drink per grownup at dinner - however her and husband Kevin "needed to combat for it".
After being transferred to the lodging, Kelly Ann says the household did not hear from Tui for one more 24 hours - and solely came upon they would not be leaving on Thursday from resort employees.
She stated: "We had no contact from Tui in any respect. It was the resort who suggested us we needed to keep there for one more day.
"The one rep that did come to the resort after over 24 hours of being delayed was hopeless and really ran away from me once I was speaking.
"She admitted they knew the flight was delayed earlier than they checked us within the first time on Wednesday morning however would not inform us why.
"I requested what would occur concerning compensation, particularly as our automotive was within the meet and greet automotive park in Manchester, and he or she ran away from me."
The household then returned to Malaga airport on Friday to board their flight residence however as soon as once more have been met with a seven hour delay.
Kelly Ann stated: "We bought picked up from that resort at 12.30am on the Friday to be confronted with delays once more. Our flight did not depart till 7.30am."
This time, nevertheless, the household weren't supplied an in a single day keep or any vouchers for meals.
She stated: "There have been no retailers open at Malaga. We have been solely given a bottle of water and Pringles as soon as the aircraft set off.
"Once we lastly bought again into Manchester Airport we needed to wait three hours to get our luggage again."
By the point the household returned to Glasgow at 7.30pm that Friday, that they had been travelling for over 12 hours and have been "sick, shattered and damaged".
Kelly Ann stated: "I've since acquired an electronic mail to say we shall be entitled to £350 per individual as a result of delay and a £200 voucher which is not any use as I would not really feel assured flying with them once more.
"We have been delayed twice so I really feel we must always at the least get the federal government normal declare twice.
"It seems it would not matter if you're delayed three hours or 46 hours, you get the identical quantity.
"We now have encountered additional bills on account of spending two additional days away, we had to purchase my daughter clear garments and nappies. My husband misplaced two days of labor. Plus we needed to drive again to Glasgow on zero sleep."
Tui has apologised for the cancellation - certainly one of a number of flights it has struck off this week.
A Tui spokesperson stated: "We might wish to apologise to prospects travelling on flight TOM2301 from Malaga to Manchester which was unable to depart as deliberate on Wednesday 25 Could on account of operational points.
"All impacted prospects have been supplied welfare vouchers, in a single day lodging and have been supplied with meals whereas we labored by means of a brand new flight plan.
"We have been in common contact with prospects, and suggested them of their new departure time as quickly as we might. The flight departed for Manchester at 06:27 native time on Friday 27 Could."
Do not miss the newest information from round Scotland and past - Signal as much as our every day publicationright here.