The First Minister has opened a brand new contact centre in Hillington as a part of NHS 24’s birthday celebrations.
The life-saving service turns 20 this month and is an important device for the emergency providers, providing phone triage by way of its 111 quantity.
Now a brand new centre will permit extra employees to fulfill the wants of individuals throughout Scotland.
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Marking the event, Nicola Sturgeon stated: “NHS 24 has been a crucial a part of our NHS in Scotland for a few years.
“It's improbable to see the best way the service continues to develop and adapt to the altering wants of the inhabitants.
“From the expanded 111 service out there 24 hours a day seven days every week, to a key position in responding to the outbreak of COVID-19 and now devoted psychological well being assist by way of the NHS 24 Psychological Well being Hub and Respiratory Area, it has turn out to be an indispensable a part of our well being service.
“The dedicated and professional employees offering these providers work tirelessly day in and time out to ensure that the general public at all times have entry to the correct data and assist as shortly and as simply as attainable.
“It's a pleasure to open the brand new Hillington centre and to be given the chance to placed on document my due to everybody who has performed a component in NHS 24’s journey over the previous 20 years.”
NHS 24 took its first name at 2.10pm on Might 8, 2002 at its Riverside Contact Centre in Aberdeen, which took its 27 millionth name on March 26 this 12 months.
The service expanded shortly, with an East contact centre opened in South Queensferry in 2003. These centres will now be supported by the brand new facility in Hillington.
NHS 24’s chief government, Jim Miller, says anniversary marked a “important second” within the organisations historical past, with modifications and enhancements afoot.
He added: “As we slowly emerge from the Covid-19 pandemic, NHS 24 is taking the chance to have a look at its providers, know-how and workforce to make sure we proceed to fulfill the wants of individuals throughout Scotland.
“The progress we've made previously twenty years is de facto spectacular and we're decided to proceed to work collaboratively with colleagues from NHS Better Glasgow and Clyde and throughout the well being and social care system to verify individuals get the correct care in the correct place.”
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