A grieving Scots widow whose financial institution denied her fraud declare after callous scammers stole £2,000 from her financial savings has obtained her a refund after the Every day Document highlighted her plight.
Margaret Eggatt fell sufferer to a complicated textual content rip-off from an unknown quantity stating she had made a cost to Amazon.
A con artist posed as an Amazon worker and managed to achieve entry to the pensioner's checking account.
The 68-year-old, who lives in Livingston, was having sleepless nights after Santander refused to pay again the stolen money, which included her pension and PIP cost.
Delighted Margaret is now over the moon and looking out ahead to a dream two-week cruise across the Mediterranean in a number of weeks that had been deliberate earlier than the theft.
She mentioned: "If it wasn't for the Every day Document then I would not have gotten my a refund.
"I do not know what state I might have been in or what I might have achieved.
"I might be sitting with no cash.
"An enormous weight is off my shoulders now and when Santander phoned I could not consider it.
"I'm over the moon.
"I'm a bit nervous about my cruise because it's the primary time I am going to have been away with out [her husband] Michael however I'm trying ahead to it.
"Getting the cash again earlier than the cruise is such a reduction as I used to be in debt."
Margaret obtained a textual content message from an unknown quantity stating she had made a £79.99 cost to Amazon.
As she does not have an account with the retail big, she known as the quantity to question the cost and claims a person who mentioned he labored for the e-commerce firm answered.
He apologised for the enterprise' mistake and informed Margaret to obtain an app known as AnyDesk to get a refund.
Unknown to the pensioner, the app is a distant help software program and permits somebody to entry your gadget for those who present a code.
Quickly after she seen that over £2,000 had been taken from her checking account in two funds.
The devastated gran, who remains to be grieving the lack of husband of 49-years Michael, was left overdrawn and in debt earlier than her first vacation with out him.
Her financial institution Santander initially denied her two fraud claims in a bid to retrieve her lacking money.
After a Every day Document article was revealed on Margaret's devastation, the financial institution modified their determination and refunded the cash.
Margaret has now urged folks to stay cautious and ignore any suspicious textual content messages however added that if anybody did discover themselves in an identical place, to contact police.
A spokesperson for Santander mentioned: “We take defending our prospects from fraud and scams extraordinarily severely and have an excessive amount of sympathy for folks focused by these criminals.
"Now we have reviewed Mrs Eggatt’s case, together with her particular private circumstances, and have determined to refund the £2,079 fraudulently taken.”
Do not miss the newest information from round Scotland and past - Signal as much as our every day publication right here.