An aged couple have been thrown off a P&O cruise liner an hour earlier than they have been attributable to set sail and denied a refund.
Janet Anderson, 75, booked the £4000 Canary Islands voyage to rejoice husband Ian’s restoration from a mind tumour.
However after travelling tons of of miles by coach from their dwelling in Renfrew and being proven to their cabin at Southampton, they have been pressured to disembark shortly earlier than departure on March 19 attributable to a Covid scare.
Neither Janet nor Ian, additionally 75, had the virus or had ever examined constructive however the cruise line agency refused to permit them to journey as a result of somebody on their coach had examined constructive.
The heartbroken and exhausted couple have been as a substitute pressured to endure one other 12-hour bus journey again to Glasgow and stated they'll’t get their a reimbursement however can solely rebook one other cruise.
However after the Sunday Mail stepped in, the couple have been contacted by the cruise line, which has organized one other journey in addition to giving them a gesture of goodwill.
Janet stated: “Each my husband and I've had well being points, so this was going to be a one-off vacation of a lifetime.
“We paid £4000 and I spent one other £230 on kennel charges and insurance coverage. We travelled on a coach to Southampton and have been proven to our cabin on the Iona, all of which took about 12 hours, so we have been exhausted and hungry. However an hour earlier than the ship was to sail, we acquired a name telling us to get off – it was devastating.
“We acquired despatched to a lodge for the night time, the place we needed to pay for our personal meal, earlier than getting placed on a bus for an additional 12-hour journey again to Glasgow.”
The couple booked the two-week P&O Cruises vacation by means of brokers Scotland’s Cruise Centre.
Janet added: “We've been vaccinated and have by no means examined constructive for Covid. We examined destructive in Southampton. It has been so anxious.
“I simply desire a refund and compensation for my different prices however we've been informed we are able to solely rebook. The one alternative one we are able to go on is a week-long cruise – our authentic vacation was for 2 weeks.”
After we acquired in contact with P&O, the agency contacted the couple straight. P&O Cruises – which isn't related with controversial agency P&O Ferries – stated: “We're so sorry the Andersons’ vacation didn't go as deliberate. Nonetheless, they've booked one other vacation for the autumn. We’ve additionally given them a gesture of goodwill.”
Janet stated: “Due to the Sunday Mail, we obtained a name from P&O Cruises and have come to an settlement.”
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