A pair say that they've been left greater than £1,040 out of pocket after they weren't allowed to board their booked flight.
Derrick and Sheila Gordon are determined for a refund to allow them to fly out to their son's wedding ceremony.
They had been as a consequence of depart from Heathrow Airport on December 23, 2021.
Nonetheless, they arrived late for his or her connecting flight after being delayed when travelling from Manchester Airport earlier on the identical day, as a consequence of extra immigration and customs checks.
They had been left upset and careworn after they arrived and so they had been informed that they might not board their transatlantic flights to Los Angeles, regardless of being informed by the pilot that their subsequent flight would anticipate them, Manchester Night Information reviews.
The pair had been travelling to the USA to see their son Christopher, 38, for the primary time in two years after steady Covid-19 journey restrictions stored them aside.
The couple had no alternative however to simply accept an alternate flight they had been provided 24 hours later.
Derrick, 69, mentioned: "We needed to pay £70 to rearrange one other PCR take a look at as those we took on December 22 turned invalid. At an additional value to us, we tried to rearrange this on the airport - it took round 5 hours to get them performed.
"All this time on the airport there was no customer support of any description, no assist or help from anybody. Additionally, one in all our baggage was broken when the wheel was damaged on the flight from Manchester.
"The entire expertise of travelling with British Airways is one I cannot overlook and don't want to expertise once more ever."
On their flight the next day, the pensioner says he was shocked to find that when he sat down on his seat in financial system class, it was "damaged and unsteady".
A member of the cabin crew provided them new seats, however this could imply that they had been sitting at reverse ends of the airplane all through the 11-hour journey.
After the pair protested, they had been finally upgraded to enterprise class, the place they had been content material, and so they finally arrived in Los Angeles only a day later than anticipated.
Nonetheless, as Mr Gordon identified, "we had already waited to years to see our son, and it was a day misplaced of our vacation - we needed to cancel restaurant reservations and different plans".
Almost 4 months on from their "disastrous" expertise with British Airways, the 2 say they've been unable to contact anybody from the airline for a refund.
Derrick added: "We're owed round £1,040 for the delayed flights, our further Covid checks value £70 and I additionally needed to assert compensation for my spouse's broken suitcase. Even simply the stress of the entire thing took its toll."
It comes as British Airways CEO Sean Doyle was compelled to ship an apology e-mail to tens of hundreds of flyers in response to the barrage of complaints that the airline has acquired not too long ago - notably in response to individuals who have struggled to talk to name handlers about pressing issues.
Their son Christopher, who beforehand lived in Las Vegas, bought married throughout lockdown to his spouse in Los Angeles. Nonetheless, now that the USA has opened up their borders to worldwide journey, they're organising a second wedding ceremony - a much bigger celebration - later in the summertime holidays.
Mr and Mrs Gordon desperately wish to be there, however they're struggling to get a refund for his or her authentic flights, which they're hoping to make use of partly for his or her subsequent journey.
Mr Gordon added: "Flights to America aren't low-cost, and we're nonetheless ready to listen to from British Airways a few refund and compensation. If I will help it, I by no means wish to fly with them once more, and I am different airways for our subsequent journey."
A British Airways spokesperson mentioned: "We're sorry that our clients had been delayed in attending to Los Angeles as a consequence of issues past our management. We bought them on the subsequent accessible flight and offered in a single day lodging. Our crew on the flight sorted them and we've got been in touch with the shopper to resolve the matter."
Mr Gordon says that British Airways has agreed to refund the cash for the coronavirus checks, however has not talked about something about getting compensation for the delayed flights.
In an e-mail seen by MyLondon, a clients relations employee informed him: "We’ve reviewed your declare and we’re unable to pay you again for the harm this time. It's because we solely pay for broken baggage if clients tell us inside seven days of receiving their bag, and your declare fell exterior this era. Nonetheless, you might be able to declare by way of your journey insurer."
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