Administration at a housing assist and care at house service in Ayrshire has been closely criticised for “poor communication and engagement.”
One service supervisor, who has not been named, was described as “unapproachable,” “not supportive” and unable to point out “any empathy or understanding” of the challenges employees below them confronted throughout the Covid-19 pandemic.
The revelations are contained inside a Care Inspectorate report.
They visited Ayrshire Care Options, based mostly in Cumnock’s McClymont Courtroom, final month.
Ayrshire Care Options is a mixed housing assist and care at house service for folks in Ayrshire.
Final month’s inspection was their first since they registered with the scrutiny physique in 2019.
On the time of the inspection the service supported 39 folks residing independently of their neighborhood.
Management was ‘weak’ in accordance with the Care Inspectorate, whereas the identical low grading was awarded for the service’s capacity to assist folks’s wellbeing.
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One other space the place the service fell brief was of their care and assist throughout the pandemic- and of their an infection prevention and management practices- each of which had been rated ‘weak.’
Nevertheless, the strongest criticism was reserved for administration.
An extract from the Care Inspectorate report mentioned: “Throughout the inspection we spoke with six folks utilizing the service and eight family.
“Feedback in regards to the service had been usually optimistic, notably in regards to the dedicated and caring employees delivering the assist.
“Nevertheless, there have been some issues expressed relating to the administration of the service and their poor communication and engagement with service customers and their family.”
The report goes on: “Sadly, nearly all of employees informed us that the supervisor was unapproachable and never supportive and didn't present any empathy or understanding relating to the challenges they confronted throughout the Covid-19 pandemic.”
Different criticisms had been aimed on the service’s Covid-19 contingency plan, which the Care Inspectorate branded “insufficient.”
The service was graded ‘weak’ throughout eight high quality indicators and ‘enough’ throughout two others.
The Care Inspectorate has ordered enhancements to be put in place.
The report provides: “While we recognized some strengths, these had been compromised by vital weaknesses.
“As these weaknesses involved the welfare of the folks utilizing the service we made a requirement for enchancment.”
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